Refund & Cancellation Policy

The Instagram strategy tool and the strategy report are free. No payment is taken, so there is nothing to refund or cancel. You can stop using the tool at any time.

Each paid service, such as brand identity, social media management, video editing, development or SEO, is agreed in writing before work starts. The agreement states the scope, price, payment schedule and timeline. Any payment is due as set out in the invoice.

You can cancel a paid engagement by writing to us. The cancellation takes effect from the date we receive your message. Work completed up to that date is charged in proportion to the agreed price.

Cancellation terms, including any notice period, are set out in your written agreement. If your agreement says nothing on this point, the notice period is [NOTICE PERIOD, e.g. 15 days].

Refunds are considered in these cases:

• We cannot deliver the agreed work for reasons within our control. You receive a refund of the unused portion of your payment.
• A payment was made in error or charged twice. You receive a full refund of the duplicate or incorrect amount.
• Refunds for other cases are at our discretion and are set out in your written agreement. Work that has already been delivered, or work that has started, is not refunded unless the agreement says otherwise.

Approved refunds are paid back to the original payment method within [REFUND TIMELINE, e.g. 14 working days] of approval.

Email hello@hypeup.in or message us on WhatsApp at +91 82099 00695 (opens in a new tab). Please include your invoice number, the name of the engagement and the reason for your request. We will reply and confirm the next steps.

This policy may be updated from time to time. The “Last updated” date at the top shows the most recent change. Changes do not affect engagements that were agreed before the change, unless both parties agree.